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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Seth Golden

September 12, 2024

5  out of  5
rating by Seth Golden
"Donna and her associates were outstanding every step of thr way with me and I appreciate thenlm"
We responded:
"Thank you for your fantastic 5-star review! We are thrilled to hear we have provided you with outstanding service every step of the way. Your appreciation means a lot to us! At our agency, customer satisfaction is our top priority. We are dedicated professionals who take pride in our work. The team will be thrilled to hear about your kind words. Thank you for choosing our services. We look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out. Best regards, Donna Casados, Agent"
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Johanna toledo

August 21, 2024

5  out of  5
rating by Johanna toledo
"Absolutely amazing service! Donna is remarkable. She makes magic happen! I absolutely love working with her and this agency."
We responded:
"Johanna, thank you so much for your kind words and for taking the time to leave us a 5-star review on Google! We are thrilled to hear that you had an absolutely amazing experience with our service. We do have a remarkable team to include a remarkable agent, and we are delighted to know that we made magic happen for you. We strive to provide exceptional service, and it's great to hear that you love working with both myself and my agency. Your positive feedback means a lot to us, and we truly appreciate your support. If there's anything else we can do for you, please don't hesitate to reach out. Thank you once again for choosing our agency, and we look forward to serving you in the future. Best regards, Donna Casados State Farm Agency "
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Andres Rendon

August 16, 2024

5  out of  5
rating by Andres Rendon
"Donna and her team provide outstanding customer service. Their top priority is ensuring that their customer has the coverage needed to be protected and have peace of mind."
We responded:
" Andres, Thank you for your fantastic review!I/We truly appreciate it! We're thrilled to hear that we were able to provide you with the exceptional service and coverage you needed. Your peace of mind is our top priority, and we're grateful for your kind words. If you need anything else, don’t hesitate to reach out!"
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Erica Baldonado

August 16, 2024

5  out of  5
rating by Erica Baldonado
"Had an amazing experience and also savings. Very informative, friendly, welcoming and helpful. Highly recommend 👌"
We responded:
"Thank you, Erica, for your 5-star review! We're thrilled to hear that you had an amazing experience with us and that we were able to provide you with savings. Our team takes pride in being informative, friendly, welcoming, and helpful, so it's wonderful to know that we met your expectations. As a local agent, we have firsthand knowledge of the area and can offer personalized recommendations and insights that may not be available elsewhere. We greatly appreciate your recommendation and look forward to serving you again in the future. Sincerely Donna Casados State Farm Agency "
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Jennifer Hilton

August 15, 2024

5  out of  5
rating by Jennifer Hilton
"Working with Donna and Holly was a great experience . I highly recommend working with them."
We responded:
"Jennifer, Thank you for your fantastic 5-star review on Google! We greatly appreciate your feedback and recommendation. We are thrilled to hear that working with Holly was such a great experience for you. She is an exceptional member of our team who consistently strives to provide excellent service and support to our customers. Your recommendation means a lot to us, as it helps others discover the quality of our services and the expertise of our team. We will make sure to pass on your kind words to Holly, as she will be delighted to hear about your satisfaction with her assistance. Thank you once again for choosing to work with us and for your valuable feedback. Should you have any further questions or need any assistance in the future, please do not hesitate to reach out. Holly and the rest of our team are always here to help. ~Donna Casados State Farm Agency"
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Kwang-Wu Kim

June 25, 2024

5  out of  5
rating by Kwang-Wu Kim
"In an industry seemingly full of agents and brokers who either don't know, don't care, or both, Donna and her team are a breath of fresh air. She is extremely knowledgeable and always prepared to make the extra effort to help. Because of Donna, I feel like all of my insurance needs have been well taken care of and I am confident that she will be there if I require any assistance in the future. Thank goodness I found her!"
We responded:
" Thank you so much for your glowing review, Mr.Kim! We're thrilled to hear that you've had such a positive experience with our team. We strive to provide knowledgeable and dedicated service to all our clients, and we're delighted that you feel confident in our care for your insurance needs. Please don't hesitate to reach out if there's anything else we can assist you with in the future. We're here for you!"
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Bryan Conrow

June 24, 2024

5  out of  5
rating by Bryan Conrow
"Talking with Donna I felt like I was the only customer on her plate I had her undivided attention details were dealt with and he misunderstanding momentarily as it may be was cleared up very satisfied"
We responded:
"Thank you for sharing your wonderful experience with Donna! It's great to hear that she provided you with exceptional service and made you feel like a valued customer. It's always reassuring when your concerns are addressed promptly and misunderstandings are resolved to your satisfaction. We appreciate your feedback and hope to assist you again in the future."
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Jimi Montoya

May 13, 2024

5  out of  5
rating by Jimi Montoya
"It seems rare that a Service entity would receive 5 STAR ratings all the time. After my experience with Donna, Holly and Skylar(?), I can attest this is truly a 5 STAR business. I appreciate the professionalism, quality service and hospitable experience when I transferred my Home, Auto and RV loans to STATE FARM. I highly recommend Donna's team, especially Holly! Thank you so much."
We responded:
" Thank you Jimi for your glowing 5-star review! I am thrilled to hear that my team and I, especially Holly, provided you with exceptional service during your transition in moving your Auto, Home and travel trailer insurance to Donna Casados State Farm. Delivering professionalism, quality service, and a hospitable experience is what we strive for, and it's rewarding to know we hit the mark with you. Your recommendation means the world to us. If you ever need anything in the future, don't hesitate to reach out. Thank you again for choosing us!"
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Amy Greenwood

April 29, 2024

5  out of  5
rating by Amy Greenwood
"Donna is fabulous, I insured two vehicles and got renters insurance all before my morning coffee. I appreciated her professionalism and efficiency. I would definitely recommend Donna Casados State Farm Insurance Agency for anyone looking to save on their insurance, I did!"
We responded:
"Thank you for taking the time to leave such a positive review, Amy! We're thrilled to hear that you were provided with exceptional service and made the insurance process hassle-free for you. Especially before your morning coffee! We greatly appreciate your recommendation and are delighted that you were able to save on your insurance. If you have any further questions or need assistance in the future, please don't hesitate to reach out. ~Donna Casados State Farm Agency "
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David Maes

April 13, 2024

5  out of  5
rating by David Maes
"Tired of excuses,situations,sad,stories? Donna Casados will take care of all your needs no matter what one phone call and she is on it, very knowledgeable, kind, sincere,adament about her job and you as the client. We insure expensive bikes we build,Donna Casados is the best agent around . She is willing to go that extra mile just to make sure you have the coverage you need, and only one bill. Last company was drawing twice out of my account. Now it's simple one payment done five stars!!!!!"
We responded:
"Thank you so much for your wonderful 5-star review! We appreciate your kind words about Donna Casados and her exceptional service. It's great to hear that she is knowledgeable, kind, sincere, and dedicated to her job and clients. We understand how important it is to have reliable insurance coverage for expensive bikes, and we're thrilled that Donna goes the extra mile to ensure your needs are met. We apologize for any inconvenience you experienced with your previous company, but we're glad that Donna has simplified the process for you with just one payment. Thank you for choosing us, and we look forward to continuing to provide you with excellent service."
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Raymundo Villegas

March 22, 2024

5  out of  5
rating by Raymundo Villegas
"Getting a quote with Donna's team was a very pleasant experience. My rep. Holly was responsive, concise, and genuinley polite."
We responded:
"Thank you for sharing your positive experience with my team! We're delighted to hear that Holly provided you with excellent service. We'll make sure to pass along your kind words to her. If you have any more questions or need further assistance, feel free to let us know. Sincerely Donna Casados "
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Anita the Realist

March 20, 2024

5  out of  5
rating by Anita the Realist
"I was worried because my rates with another company suddenly almost doubled with zero noticed so I called Donna Casados’s office and spoke with Skyler! BEST MOVE EVER! He helped me out in a time efficient manner, answered all of my questions with zero hesitation and was super friendly! By the end of the call, I made the switch and am back to saving money! They have different services they offer and are the best! I recommend recommend recommend! Thank you!"
We responded:
"Anita, Thank you so much for taking the time to leave such a fantastic review for Donna Casados's office! We are thrilled to hear about your positive experience, and we're glad that Skylor was able to assist you in a time-efficient manner and address all of your concerns. We take pride in our friendly and knowledgeable team who are always ready to provide excellent customer service. It's great to know that you found our services beneficial and were able to switch and start saving money. Your recommendation means a lot to us, and we appreciate your trust in our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for your kind words! ~ Sincerely Donna Casados State Farm "
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James Padilla

March 13, 2024

5  out of  5
rating by James Padilla
"Donna and her crew are always so helpful and professional! They all are so friendly and quick to satisfy your insurance needs! Holly Sanchez helped me out this last time at the last minute and got things done which I’m so appreciative! I truly recommend all of her team and that’s why I always go back!!!"
We responded:
"James, We greatly appreciate your 5-star review! My crew and I take pride in providing helpful and professional service. It's wonderful to hear that we are not only friendly but also efficient in addressing your insurance needs. We're especially grateful for your recognition of Holly Sanchez's exceptional assistance, even at the last minute. Thank you for recommending our team, and we can't wait to welcome you back for any future insurance needs!! ~Donna Casados State Farm "
Profile photo of Deseree Povijua

Deseree Povijua

March 4, 2024

5  out of  5
rating by Deseree Povijua
"Skyler helped me find the perfect policy for a great price! Thank you!"
We responded:
"Thank you for your positive feedback! I'm glad to hear that Skylor was able to assist you in finding the perfect policy at a great price. We strive to provide excellent service and help our customers make informed decisions. If you have any more questions or need further assistance in the future, please don't hesitate to reach out."
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Joe Sandoval

March 1, 2024

5  out of  5
rating by Joe Sandoval
"Skylor was great help. I definitely recommend the office."
We responded:
"Joe, Thank you for your positive review! I'm glad to hear that Skylor was able to provide you with excellent assistance. We appreciate your recommendation and look forward to serving you again in the future."
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Ivan Romero

February 29, 2024

5  out of  5
rating by Ivan Romero
"Holly helped me this time around with them. She was a wonderful help! She is great at getting you the information you need, she is really sweet and will help you get anything and everything taken care of!"
We responded:
"Ivan, Thank you so much for your 5-star review! We're thrilled to hear that Holly provided you with excellent assistance. We're proud to have her on our team, as she is dedicated to getting customers like you the information they need. We appreciate your kind words about her helpfulness and sweetness. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a fantastic day! ~Donna Casados "
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Christopher Porras

February 28, 2024

5  out of  5
rating by Christopher Porras
"Knowledgeable staff. Quick assistance to change veh. On ins."
We responded:
"Thank you Christopher, for your five-star review! We're thrilled to hear that you found our staff to be knowledgeable and that they provided quick assistance in changing your vehicle on your insurance. At our company, we strive to ensure that our staff is well-trained and up-to-date with the latest information to provide our customers with the best possible assistance. We understand that changing vehicles on insurance can be a time-sensitive matter, and we're glad to have been able to help you efficiently. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! ~ Donna Casados "
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Howard Naranjo

February 28, 2024

5  out of  5
rating by Howard Naranjo
"Great customer service."
We responded:
"Howard, Thank you for the fantastic 5-star review! We are delighted to hear that you had a great experience with our insurance sales team. Providing excellent service is our top priority, and we are thrilled that we met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We truly appreciate your support! ~Donna Casados "
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SpadieMoto 150

February 23, 2024

5  out of  5
rating by SpadieMoto 150
"I got great service by great people and cheaper coverage than I could have gotten anywhere else. Thanks Jake lol"
We responded:
"We are absolutely delighted to receive your glowing five-star review! Thank you so much for taking the time to share your experience with us. We are thrilled to know that you were impressed with our service. Your satisfaction means the world to us, and we are grateful for your support. We look forward to serving you again soon! ~ Donna Casados"
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Gunter Apefüüüt

February 21, 2024

5  out of  5
rating by Gunter Apefüüüt
"Donna is a God send! She patiently took the time to walk me through my set up, answering every question with fact and knowledge and letting me know about every possible way to keep my rate reasonable and affordable. I'm so glad I called State Farm and was able to get Donna as my agent. If you need insurance, call Donna Casados at State Farm and get a great deal. I'll be telling everyone I know about her and her exemplary customer service( friendly,polite and knowledgeable).Thanks Donna for all your help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service. We strive to provide exceptional service to all our customers, and we're delighted to know that we hit the mark with you. Your satisfaction is our top priority, and we look forward to serving you again in the future. ~Donna"
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Claudia Martinez

January 23, 2024

5  out of  5
rating by Claudia Martinez
"Highly recommend! Donna is very friendly, knowledgeable, informative and extremely efficient. It also doesn’t hurt that I am saving on both my home and auto insurance."
We responded:
"Thank you so much Claudia for the 5-star review, we (I) really appreciate you taking the time to share about your experience with my office for your home and auto needs and to top it off we are saving you money! We truly embrace the slogan "Like a good neighbor State Farm is there" philosophy. We 100% want to make sure our customers are protected and understand their coverage. Insurance should not be hard, if you have the right team working with you! I look forward to continuing to work with you for years to come. ~Donna and your State Farm Team "
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Ruth Trujillo

January 19, 2024

5  out of  5
rating by Ruth Trujillo
"Thank you for helping me out today you explained a lot to me you deserve a five you and your staff thank you"
We responded:
"Ruth, you are most welcome! Here at Donna Casados State Farm Agency, we take the time to understand your needs and fill gaps! We look out for what is best for our customers and explain the different products like supplemental health and how it works. Staff and I are good resources for any of your insurance needs! Please do not reach out if you have any questions, we are here to help! Sincerely, Donna Casados "
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Joshua Skeen

January 5, 2024

5  out of  5
rating by Joshua Skeen
"Donna is Incredibly helpful and super nice. She is incredibly knowledgeable about the products and services offered through state farm and is happy to explain to you how certain benefits can help you long-term save money. She is able to help you too with a little bit of everything from homeowners insurance, renters insurance, auto insurance, and more! She can even assist you if you are a first time home buyer looking for a mortgage! I highly recommend giving her a call to see how she can assist you with your needs."
We responded:
"Joshua, thank you soo much for that amazing 5 star review! I really appreciate that. I would not be doing my job if I didn't get to know you and understand your needs as they pertain to auto, home and financial needs. We really do try to make it easy and the insurance world understandable when you work with my office. We look forward to working with you and providing you with excellent service! ~Donna Casados State Farm Team! "
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Adrianna Ortiz

November 27, 2023

5  out of  5
rating by Adrianna Ortiz
"Donna and her team provide exceptional customer service. She is a highly skilled and knowledgeable agent and a true professional. I would highly recommend this agency."
We responded:
"Adrianna, Thank you so much for taking the time to leave us a glowing 5-star review on Google! We truly appreciate your feedback and are thrilled to hear that you were satisfied with both our product and service. At Donna Casados State Farm Agency, we strive to provide the best possible experience for our customers, and it's incredibly rewarding to know that we have met your expectations. Your kind words serve as a great motivation for our team to continue delivering exceptional products and top-notch service. If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We value your opinion and always aim to improve our offerings based on customer suggestions. Once again, thank you for choosing Donna Casados State Farm Agency and for sharing your positive experience. We look forward to serving you again in the future. Thank you, Donna "
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Bernadette Trujillo

November 13, 2023

5  out of  5
rating by Bernadette Trujillo
"Donna was very helpful and professional"
We responded:
"Thank you Bernadette for your 5 star review! We work very hard to make sure we are meeting your needs when it comes to auto and home insurance here in Espanola. We look forward to contineuing to provide excellent service to you for years to come! Sincerely, your Donna Casados State Farm Team!"